1. Our Commitment to Privacy
2. What is Personal Information?
Personal information is any information about you as an identifiable individual and includes information with respect to your name and contact details.
3. Important Principles For Your Protection
The following sections will answer most of the important questions that you may have about how we fulfil each of these important principles, and how we will hold ourselves accessible and accountable to you.
5. How We Collect Personal Information About You
While we always try to protect the privacy of our customers, we understand you may choose to refuse or withdraw consent to the collection, use and release of your personal information and we will record and respect your choices.
6. When We Release Your Personal Information
We release your personal information to parties outside Liquid Light only under the following circumstances:
7. Understanding Your Options
We will explain your options of refusing or withdrawing consent to the collection, use or release of your personal information, and we will record and respect your choices. In many cases you are free to refuse or withdraw your consent at any time. You may do so in writing by contacting our Data Manager at Liquid Light Our staff will be pleased to explain your options and any consequences of refusing or withdrawing your consent, and record your options. With few exceptions, you can change your options at any time.
8. How We Protect Your Information
Liquid Light stores and processes your personal information in Liquid Light UK server, located in London using technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access as well as internal passwords and security policies.
We use our best efforts to ensure that Liquid Light employees are bound to maintain your confidentiality and may not use the information they obtain for any unauthorised purpose. When we provide information in response to a legal inquiry or order, we will first ensure that the order is valid and we disclose only the information that is legally required.
We will audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate.
We will retain your personal information only as long as it is required for the reasons it was collected or as required by law. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your personal information is no longer needed or required, we have procedures to destroy, delete, erase or convert it to an anonymous form.
9. Your Right to Access Your Information
We will give you access to the information we have about you. You may arrange such access by contacting the Liquid Light Data Manager. We will advise you in advance if a minimal charge will be required for conducting the search, and we will respond to your request promptly, but in any case within 30 days, unless we advise you to the contrary.
Please note that we may not be able to provide information about you from our records if it contains references to other persons, is subject to legal privilege, contains information proprietary to Liquid Light or cannot be disclosed for other legal reasons. If you have any questions regarding decisions made, we will tell you the reasons for those decisions.
10. Keeping Your Information Accurate
We will give you the opportunity to keep your personal information accurate and up-to-date. Having accurate information about you enables us to give you the best possible service to our clients. You can help by keeping us informed of any changes. If you find any errors in our information about you, let us know and we will make, where necessary, the corrections as soon as reasonably possible and make sure they are conveyed to anyone we may have misinformed. For information that remains in dispute, we will note your opinion in the file.
a. Cookies may be used by the Website to allow us to recognise you and your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to the Website. You have the option not to use this feature, in which event no cookies will be retained on your computer.
b. If the site has a secure log-in for our registered users, it may use a temporary ’session cookie’ in order to perform the secure login to our website. This cookie contains no personal information, just a long random number, and is deleted from your web browser when you exit the Website.
c. Temporary cookies are used in the transactional part of the Website to authenticate you as an authorised user after you have logged in.
d. Your browser may be capable of being programmed to reject cookies, or to warn you before downloading cookies, and information regarding this may be found in your browser’s ‘help’ facility.
For an explanation of cookies see: http://www.allaboutcookies.org